Frequently Asked Questions:
Q: What materials are your tumblers made from?
A: We offer a variety of tumblers, including stainless steel and decorative snow globe styles. Each tumbler is crafted with quality materials to ensure durability and style.
Q: How long do your tumblers keep drinks hot or cold?
A: Most of our stainless-steel tumblers keep drinks hot or cold for up to 6 hours, perfect for daily use.
Q: Are your tumblers dishwasher safe?
A: To preserve the quality and design, we recommend hand washing your tumbler. Avoid using the dishwasher or microwave.
Q: Can I customize my tumbler?
A: We offer custom orders made just for you! Please note that custom orders are non-refundable. Contact us if you have any specific requests or questions before ordering.
Q: How long does shipping take?
A: Typically, orders ship within 3-5 business days. Delivery times depend on your location and shipping provider.
Q: Are there delivery delays I should be aware of?
A: Occasionally, delivery may be delayed due to weather, high demand, holidays, or other factors beyond our control. We appreciate your patience during these times.
Q: What if my package is lost or doesn’t arrive?
A: If your package hasn’t arrived within the expected timeframe, please contact the shipping provider directly to report the issue. You can also reach out to us for assistance in coordinating with the provider.
Q: Do holidays affect shipping times?
A: Yes, holidays can impact both processing and delivery times. We recommend ordering early during busy seasons to avoid delays.
Q: What is your return/refund policy?
A: Custom tumblers are made specifically for you and cannot be refunded. For non-custom items, please contact us within 7 days of delivery if there is an issue.
Q: How can I contact customer support?
A: You can reach us anytime through our Contact page or email us at [info@annie-custom-creations.com]. We’re happy to assist!